About/FAQ

Personalised Creations For All Occasions opened in June 2012.
Husband & Wife team.
99% of items are made to order and all 
items are made with lots of love and care - most items require a 2-3 week creation time *This can change from day to day depending on the amount of orders that come in and if your items are needed by a certain date it is best to check creation times before ordering.
Please note creation time does NOT include postage time, please make sure to order with enough time if your item is needed by a certain date. I am located in Perth, Western Australia, postage can take anywhere from a few days to 2 weeks to arrive to you once posted. I use Australia Post or Courier for my orders.
Orders posted with courier will receive tracking information as soon as the parcel is booked in, Orders that are posted with Australia post will be marked "fulfilled" once the items are made, then tracking will be updated once posted with Australia post.
Order notes need to be left in the notes section in checkout/reply to order confirmation or contact through facebook, failure to send those details through may lead to a longer creation/processing time for your order.
If you need of your order sooner RUSH orders may be accepted for an additional charge, but please make contact BEFORE checking out a order.
Postage is via Australia post or Courier and all postage costs includes packaging to make sure your items arrive in perfect condition.
Orders for NON personalised items can be cancelled within 6hrs after this time your items have been put aside or stock has been ordered for your order - 15% restock fee applies.
NO refunds on personalised or custom orders.
With any custom printing and handmade good slight marks can happen in the printing process and are apart of the handmade nature and the product is not defective, all care is taken but sometimes these cant be helped. 
I reserve the right to cancel a order at any time for any reason.
Local Pickup is available free of charge for all orders.
Pickup is in Clarkson, Western Australia.
Any breakages or problems with orders need to be reported within 24hrs of package being marked delivered.
Contact: www.facebook.com/PersonalCreationsForAllOccasions
Email: agaff12345@gmail.com